Effective Date: October 31, 2024

Stellar Collision Center, (collectively “Stellar” or “we”) value your privacy, and we want to let you know that your information is handled with care and in accordance with applicable laws. This Privacy Policy & Notice addresses personal information that we collect, use, and share through our website, the security procedures in place to protect the misuse of your information, the choices which are available to you regarding the use of your data, and how you may correct any inaccuracies in the information.

We reserve the right to change this Privacy Policy & Notice from time to time at our sole discretion by posting the revised Privacy Policy on this site and without sending notice to you, so you should review this Privacy Policy periodically. The effective date of this Privacy Policy and any revised or changed notice may be found on this page in the upper left-hand corner of the notice. This Privacy Policy is not a contract and does not create any contractual rights or obligations.

If you are a California resident, please click here for additional privacy disclosures.

Information Collected Through Our Website
We collect information from you at various points on our website. We are the sole owner of the information collected on our website and will not sell or rent this information to others. We will only share this information with our affiliates, marketing partners, and other vendors contracted to do business on our behalf.

We collect and use two types of information on our website: personal information you directly provide to us, and information you indirectly provide from cookies and log files.

Personal Information You Provide: You may choose to volunteer personal information for us to provide services and/or information requests. This may include full name, mailing address, phone number, e-mail address, driver’s license number, VIN, license plate number, insurance policy number, and vehicle photographs. We collect only information that you voluntarily give us via email, our website, or other direct contact.

We do not sell or rent your information to third parties. We share your information with affiliates, marketing partners, and other vendors contracted to do business on our behalf and in accordance with the Privacy Policy & Notice in effect when your information is collected.

Cookies & Log Files: Our website automatically records usage information to track operational problems, prevent fraud, and improve site security and effectiveness. We may use third-party providers to collect and record data on website usage, which may include pages viewed, search terms entered, IP address, and personal information submitted through the website. This data may be collected via cookies, log files, and other technology. This information helps us manage and improve services. We may share Usage Data in aggregate, anonymized formats with third parties for site analytics, but we do not rent, sell, or trade Usage Data outside of Stellar.

Our site employs Google Analytics for site traffic and user engagement tracking. Google Analytics uses session cookies, and users may opt out of data collection by downloading a browser extension or disabling cookies. Users who opt out can still access all site features.

Stellar also maintains standard web logs that record data about all visitors, which may include:

Internet domain from which you access the site
IP address
Browser type and operating system
Date and time of visit
Pages viewed
Referring site address
This information aids in website design, identifying popular features, and making the site more useful to visitors. Stellar may share web log information with law enforcement if there is evidence of a violation of federal, state, or local laws.

Information Collected Through Our Services
In addition to website information, we may collect information about you and your vehicle when you receive service, during communications, and directly from your vehicle (e.g., VIN, diagnostic codes).

Minors
We do not actively collect information from children under 18. If you are under 18, please do not submit personal information. If you believe we have received information from an individual under 18, please contact us immediately.

Use & Sharing of Information
We may, subject to applicable law, use and share your information with third-party providers, emergency contacts, or law enforcement to:

Provide certain services
Communicate about your transaction
Analyze service usage
Improve service quality
Prevent fraud or misuse
Comply with legal requirements
Protect rights, property, or safety
Offer new products or services
We may also use AI technology to analyze provided information and may share anonymized data with third-party service providers as required. We retain data as long as necessary for transaction completion, communication, research, or legal purposes.

Safeguarding Your Information
We are committed to keeping your personal information secure, with technical, administrative, and physical safeguards in place. Access to personal information is restricted to those with a legitimate business need. Some parts of the site use encryption, and we encourage users to check for encryption when transmitting confidential information online.

While encryption protects sensitive information online, we also protect information offline. Access is granted only to employees needing the information for specific roles, and our servers are kept in secure environments. Laws may provide additional rights beyond this Privacy Policy.

Your Rights & Choices Over Your Information
To exercise rights described here, please email or write to us using the contact information at the end of this notice.

You may:

Opt out of marketing communications.
View, change, or delete data we hold about you.
Express concerns about data use.
Contact Us
For further information, or to exercise any rights described herein, please contact us at:

Stellar Collision Center
6144 Venice Boulevard
Los Angeles, CA 90034
Phone: 310.919.1515
Email: ContactUs@StellarCollisionCenter.com